Technical Team Communication (online)



Overview

Communicate effectively with technical people

Good communication is key to achieving high performance in the workplace.
Technical people need to communicate with multiple stakeholders using multiple communication methods.
Each method requires a set of skills to effectively translate the technical information into a language the stakeholder understands.

This course will cover how to excel in written and verbal communication. Surprisingly, even objective technical feedback can be interpreted with mixed emotions depending on the context of the message. 

We will learn how to communicate with clarity and avoid the communication pitfalls that create disharmony and confusion. The course provides practical advice on business writing and verbal communication. A framework is provided to master this skill quickly. 

Business communication is usually purpose-driven, and the test of effective communication is that the desired business results are achieved, with the key relationships still intact.

You will leave this course with the practical skills to communicate more effectively.

Dates, Times and Delivery

The Technical Team Communication course will run over four days, in 3-hour sessions with a 15-minute break after 90 minutes.

These live video sessions will be held on Microsoft Teams at 9:30 – 12:30 (UK time) on:

  • Monday 13 May
  • Tuesday 14 May
  • Wednesday 15 May, and 
  • Thursday 16 May 2024

A world clock, and time zone converter can be found here: https://bit.ly/3bSPu6D

This is a ‘virtual classroom’ course. To replicate the experience of a classroom, the sessions are ‘live’ and are not recorded.

Accessing Your Online Course 

Details about accessing the private MS Teams course site will be emailed to you during the week prior to the course commencing.  

Please get in touch if you have not received this information within three working days of the course start date. 

Programme details

This course will cover the following areas:

Learning how to communicate

  • Why communicating matters
  • Understanding what causes miscommunication
  • How to deliver and receive the real message
  • Use a step-by-step model for communicating

Conversational Skills

  • Giving and receiving feedback
  • Active Listening and Questioning
  • Dealing with triggering
  • Apply an enhanced model for difficult situations

Written Communication

  • Key to good writing technique 
  • Learning how to write good reports 
  • Common grammatical errors
  • Business writing skills

Presentation skills

  • Structuring the presentation for success
  • Controlling the audience
  • Achieving your goals
  • Practical tips for face-to-face and online situations. 

Digital Certification

To complete the course, you will be required to attend and participate in all of the live sessions on the course in order to be considered for a certificate. Participants who complete the course will receive a link to download a University of Oxford digital certificate. Information on how to access this digital certificate will be emailed to you after the end of the course.

The certificate will show your name, the course title and the dates of the course you attended. You will also be able to download your certificate or share it on social media if you choose to do so.

Fees

Description Costs
Standard course fee £710.00

Payment

Fees include electronic copies of course materials.

All courses are VAT exempt.

Register immediately online 

Click the “book now” button on this webpage. Payment by credit or debit card is required.

Request an invoice

If you require an invoice for your company or personal records, please email us to request an application form. 

Payment is accepted online, by credit/debit card, or by bank transfer. Please do not send card or bank details via email.

Tutors

Trevor Manning

Course Tutor

Technical Trainer and Author

Trevor Manning is a qualified telecoms engineer, who is still involved in world-leading innovation projects. He has over 30 years’ leadership experience, from technical roles, to COO roles, to advisory-board roles in the US, UK, South Africa, Italy and Australia. 
This international experience, in a variety of companies, has given him insights into how the workplace really operates. 

To lead others and achieve the right business results, as well as having influence at a technical level is a difficult balance.
Trevor developed insights and frameworks that helped to create practical management habits, and developed his inspirational leadership skills through a deep understanding of the leadership mindset. He runs a consultancy business specialising in helping engineers transition from expert practitioner to business leader.  This includes regular leadership training programs at the University of Wisconsin - Madison College of Engineering. 

Trevor lives in Brisbane, Australia. 

Berenice Manning

eLearning Support Facilitator

Berenice Manning is a seasoned Learning and Development professional with a wealth of experience in the education sector. She holds a Bachelor of Science degree, coupled with a high school Teaching Diploma. Before transitioning into adult education, Berenice dedicated over 20 years to teaching Science in high school. Her expertise extends to her previous role as the Leader of eLearning in a large high school, where she played a pivotal role in shaping digital learning initiatives. 

Berenice believes in using technology to enhance the learning experience and is passionate about imparting this knowledge to others. Her commitment to educational innovation led her to become a prominent advocate for the effective use of various technology platforms during training sessions, a commitment evident in the development of the highly interactive courses: Technical Team Leadership and Technical Team Communication.

Course aims

Discover a step-by-step model to master communicating in any situation

  • Learn how to communicate your real message effectively
  • Understand how to give and receive honest feedback
  • Write with clarity and professionalism
  • Achieve results when presenting to your executive team
  • Be the one who can successfully have a conversation with anyone about anything

Who will benefit?

  • Technical experts who need to communicate effectively
  • Managers working with Technical people
  • Managers who need to provide and hear critical feedback
  • Anyone who has day-to-day conversations that matter

Application

If you would like to discuss your application or any part of the application process before applying, please click Contact Us at the top of this page.

IT requirements

This course is delivered online using Microsoft Teams. You will be required to follow and implement the instructions we send you to fully access Microsoft Teams on the University of Oxford's secure IT network.

To participate you must be familiar with using a computer for purposes such as sending email and searching the Internet. You will also need regular access to the Internet and a computer meeting our recommended minimum computer specification.

It is advised to use headphones with working speakers and microphone.

Terms & conditions for applicants and students

Information on financial support