Applying Knowledge Management: Principles and Practices



Overview

The discipline of knowledge management allows its practitioners to harness, develop and direct the expertise of an organisation and to apply it effectively to achieve strategic objectives. It also encourages continuous learning and innovation as sources of competitive advantage. 

This course will be an intensive day during which participants will be equipped with a wide range of strategies and tactics to achieve higher levels of performance from existing resources. It will systematically consider each of the stages of the knowledge management cycle (vision and search, generation, acquisition, capture, transformation, transfer, application) and assess how they relate to the organisational performance. 

The ISO 9001: 2015 Quality Management Standard now contains a clause that specifies, for the first time, that all 1.1 million organisations which are certified must "determine the knowledge necessary for the operation of the quality management system”. 

The management of knowledge applies in all sectors of the economy including primary industries, manufacturing, technology and the service sector. It represents an increased focus on identifying knowledge and intellectual resources so that instead of 'not knowing what they know', organisations can bring together and make accessible all the skills and knowledge and apply them to increase operational and individual performance. 

The course tutors, Dr John Wilson and Larry Campbell, are widely respected academics and practitioners of knowledge management with decades of hand-on experience applying the discipline across sectors in the corporate world. John Wilson was a member of the British Standards Institute Knowledge Management Systems Committee, which contributed to the development of ISO knowledge management standards. Larry Campbell has served as a Chief Knowledge Officer at HSBC, one of the world’s largest and most complex banks. He has published papers on the subject and taught this course with Dr Wilson since 2015. Together they help participants understand both the theory and real-world application of knowledge management across a range of use cases.

Programme details

Vision and Search 

  • Vision and gap analysis 
  • Identify new sources of technology and ideas 
  • Explore creativity, innovation and idea mapping 

Generation, Acquisition and Capture 

  • Investigate the nature of communication throughout the organisation 
  • Understand the nature of tangible and intangible assets 
  • Protect and secure knowledge 
  • Use information and communication technologies to facilitate the Knowledge Management process 
  • Use customer relationship management processes to enhance strategic learning 
  • Use the supply chain as a source of innovation and creativity 

Transformation and Transfer 

  • Develop communities of practice 
  • Mine tacit/hidden skills and make them explicit so that they can be applied throughout the organisation 
  • Develop hard and soft skills to enhance Knowledge Management 
  • Develop a climate of trust in the organisation 

Application 

  • Develop a checklist which can be used to assess the extent and quality of knowledge management within your organisation 
  • Develop individual, group and organisational Knowledge Management strategies 
  • Develop a Knowledge Management framework to be implemented in your organisation participants 

Attending Your Course 

Further details will be emailed to you two weeks ahead of your course, which will include registration information. 

Please get in touch if you have not received this information within five working days of the course start date.  

In the meantime, you may wish to plan your travel: Travel information 

Digital Certification

In order to be eligible for a certificate of attendance, you will need to attend the whole course. Participants who meet this criterion will be emailed after the end of the course with a link, and instructions on how to access their University of Oxford digital certificate. 

The certificate will show your name, the course title and the dates of the course you attended. You will be able to download your certificate, as well as share it on social media if you choose to do so. 

Fees

Description Costs
1. Standard course fee £595.00
2. Discount fee package: 17 - 19 March 2025 £1595.00

Payment

This course can be taken separately or as part of a discount fee package, including Successful Change Management (18 March), and Strategic Planning and Foresight: Learning from and Managing for the Future (19 March), a saving of £190.

Fees include course materials, tuition, refreshments and lunches. The price does not include accommodation.

All courses are VAT exempt.

Register immediately online 

Click the “book now” button on this webpage. Payment by credit or debit card is required.

Request an invoice

If you require an invoice for your company or personal records, please contact us. The Course Administrator will then email you an invoice. Payment is accepted online by credit/debit card, or by bank transfer.

Tutors

Larry Campbell

Speaker

Larry CampbellLarry Campbell is Senior Advisor to the CEO of The Saudi British Bank (SABB). In this capacity Larry works closely with the bank’s senior leadership team on a number of strategic initiatives, ranging across topics including digital, strategy, communications, data and knowledge management, and environmental, social and governance (ESG) change.

Prior to joining SABB, Larry was a Partner at KPMG China, where he specialised in financial services strategy and business development, in particular focused on wealth management and private banking. He was deeply involved in driving innovation, digital advancement and the financial technology (FinTech) agendas and advised KPMG's biggest banking sector clients on these topics.

Larry has 37 years of senior management experience spanning the financial services, technology and media sectors. Before joining KPMG in 2016, Larry was Group Chief Knowledge Officer with HSBC. During his 15-year career with HSBC, he led knowledge management globally, served on the bank’s Global Communications Executive Committee, and worked closely with the leadership of the bank’s global businesses and functions. In the early 2000s, he was responsible for the initial development and launch of HSBCnet, the bank's global transaction banking platform.

Larry has a Master’s Degree in Strategic Knowledge Management from Middlesex University. He is an Associate Tutor with the Department for Continuing Education at the University of Oxford, and a TED speaker.

Larry began his career as a journalist in the mid-1980s in Sri Lanka. He moved to Hong Kong in 1987 and specialised in technology journalism, founding the Technology Post section of the South China Morning Post in 1990. He became an independent publisher and entrepreneur in the 1990s, setting up a number of successful digital ventures. In 2001, Mr Larry joined what became HSBC's Global Banking and Markets business.

He is a regular publisher of thought leadership on topics ranging from wealth management, digital, knowledge management, ESG and change management.

Dr John P Wilson

Course Director

Independent Consultant and Researcher

John P. Wilson teaches at the University of Sheffield’s Management School and is a consultant and researcher with wide experience of change in both the academic and private sectors. He has worked as a consultant with a wide range of organisations and has spent two years working in Sweden, and four years in Saudi Arabia for an oil company. He has directed an MEd in Training and Development which ran in the UK, Ireland and Singapore.

John was previously the Higher Education Innovation Fund Programme Manager for Continuing Professional Development at the University of Oxford, supporting existing qualification and short courses, as well as developing new programmes which encourage knowledge transfer between the University and external organisations.

He has published widely and has edited International Human Resource Development: Learning, Education and Training for Individuals and Organizations, compiled the Routledge Encyclopaedia of UK Education, Training and Employment, and authored Dream: Your Life, Your Future.

John was a member of the British Standards Institute Knowledge Management Systems Committee, which contributed to the development of ISO knowledge management standards.

Books written/edited by Dr John Wilson:

  • Experiential Learning: A Handbook for Education, Training and Coaching, 3rd edition. London, Kogan Page. C.M. Beard and J.P. Wilson (2013)
  • International Human Resource Development: Learning, Education and Training for Individuals and Organizations. London: Kogan Page. J. P. Wilson (2012)
  • The Routledge Encyclopaedia of UK Education, Training and Employment. Milton Park: Routledge Falmer. J.P. Wilson (2010).
  • The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres. London: Kogan Page. J.P. Wilson (2009).

Application

If you would like to discuss your application or any part of the application process before applying, please click 'Ask a Question' at the top of this page.

Level and demands

This course is for engineers, scientists, managers and other staff in hi-tech companies and organisations from both the public and private sectors. Gain a comprehensive insight into the main aspects of knowledge management and the practical skills you need to build or begin the introduction of knowledge management interventions within your organisation.

If you're uncertain whether this course is suitable for your requirements, please email us with any questions you may have.

Accommodation

Although not included in the course fee, accommodation may be available at our on-site Rewley House Residential Centre. All bedrooms are en suite and decorated to a high standard, and come with tea- and coffee-making facilities, free Wi-Fi access and Freeview TV. Guests can take advantage of the excellent dining facilities and common room bar, where they may relax and network with others on the programme.

To check prices, availability and to book rooms please visit the Rewley House Residential Centre website. 

Enrolled students are entitled to discounted accommodation rates for the purpose of study, at Rewley House, and can contact the administration team for the promotional code to use for making online accommodation bookings via the website.

Terms & conditions for applicants and students

Information on financial support