This module introduces the principles and practical applications of Quality Improvement (QI). In healthcare settings, QI is always in the context of multiple overlapping and nested systems. How to think about and analyse complex systems is introduced and illustrated with examples from hospital care systems. Making change stick in the long run is a recurring challenge for QI in clinical settings. The module will address resistance to change, and the factors that increase the chances of change being accepted and sustained over time.
Topics covered include:
- QI principles & methods
- Analysing and understanding care systems, pathways & processes (including value stream/ process mapping)
- Psychological, social and organisational aspects of change
- Measurement for improvement
- Patient and staff experience and engagement
- Principles for optimising productive systems (including lean production and optimising flow)
- How to set up and organise QI projects (e.g. PDSA cycles, Method for Improvement)
- Change that sticks
Offered by Nuffield Department of Surgical Sciences and the Department for Continuing Education, the taught week is led by Mr Tom Revington, Departmental Lecturer at the Nuffield Department of Surgical Sciences, University of Oxford.
Class sizes are kept small to allow interaction with tutors and exchange of experience among students. Study before and after the course is supported by a rich virtual learning environment.
Tutors and guest speakers have recently included:
- Dr Steve New, Lecturer in Operations Management, Said Business School, University of Oxford
- Anna Burhouse, Director of Quality Development, Northumbria Healthcare
- Dr Paul Walley, formerly Associate Professor in Operations Management at Warwick University
- Dr Susie Shapiro, consultant haematologist, John Radcliffe Hospital, Oxford
- Dr Sasha Karakusevic, NHS Horizons (transformational change in health and care)
- Dr Nathan Proudlove, Senior Lecturer in Operational Research, Manchester Business School
- Ms Caroline Witney-Lagen, consultant orthopaedic surgeon, University Hospitals Sussex