Successful Change Management
This highly successful and practical one-day course investigates the main theories and underpinning principles of the process of managing change.
"There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things."
Research suggests that as many as two-thirds of all change initiatives are unsuccessful to some extent. And, the words above of Niccolo Machiavelli illustrate the challenges of introducing and managing change.
Reorganizing, restructuring and implementation of new systems and working practices are important elements of most change programmes. These nearly always involve the support and commitment of staff.
Yet, successful change can be achieved at individual, team and organisational levels through the use of a number of practical tools and skills. Change is best achieved through the understanding and commitment of the people involved - but there are occasions when an Exocet may be needed!
This highly successful and practical course investigates the main theories and underpinning principles and relates these to current changes in the commercial and public sectors.
A wide range of tools are discussed and practised in relation to individual, group and organizational change. In particular hard skills will be explored including:
- strategic planning
- systems thinking
- gap analysis
- force-field analysis
- scenario planning
- stakeholder mapping
- options for change
- surfacing problems
- process consulting
- organizational development
- the learning organization questionnaire
It is essential to possess the practical techniques for managing change, yet the greatest challenges are often to be found with the people dimension. The soft skills of communication; negotiation; persuasion; assertiveness etc combined with personal skills of motivation, endurance, and resilience are all needed to overcome potential resistance and inertia.
The emphasis throughout the course is to bring practical applications to the circumstances facing delegates.
All participants are encouraged to bring with them their own experiences and plans so that strategies can be developed for intervention in the workplace.
This course is particularly suitable for delivery in-house as part of the strategy of encouraging change. It enables a detailed examination of where the organization is currently positioned; where it wants to go, and how it is going to get there.
Participants who attend the full course will receive a Certificate of Attendance. The sample shown is an illustration only and the wording will reflect the course and dates attended.
Accommodation is available at the Rewley House Residential Centre, within the Department for Continuing Education, in central Oxford. The comfortable, en-suite, study-bedrooms have been rated as 4-Star Campus accommodation under the Quality In Tourism scheme, and come with tea- and coffee-making facilities, free Wi-Fi access and Freeview TV. Guests can take advantage of the excellent dining facilities and common room bar, where they may relax and network with others on the programme.
Standard course fee: £425.00
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Send a completed application form to the course administrator by e-mail or post, and choose:
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Fees include course materials, tuition, refreshments and lunches. The price does not include accommodation.
All courses are VAT exempt.
These courses can be taken separately or together as part of a discount fee package.
Larry Campbell, Director, Business Development, Financial Services, KPMG China
Larry works in KPMG's China partnership based in Hong Kong. He runs business development with KPMG's biggest bank clients and is also responsible for articulating the firm's financial services sector strategy in close collaboration with the firm's senior partners.
Larry has more than 25 years experience in media, communications, knowledge management and information technology. He founded Manage With Knowledge, his own knowledge management consultancy, in 2015 after a successful 14-year career with global bank HSBC where he most recently was Group Chief Knowledge Officer.
Larry was the founding editor of the South China Morning Post's Technology Post section in the early 1990s and foresaw the impending commercial success of the Internet and World-Wide Web early in his career. He became an independent digital publisher and dot.com entrepreneur in the mid 1990s. He joined HSBC in 2001 to develop and market the bank's first foreign exchange trading platform and spent his career there developing a variety of ground-breaking internal businesses and driving innovation through knowledge management.
He is passionate about the use of innovative knowledge management and publishing solutions to support targeted, customised learning and development among both adults and children.
Larry has a Masters Degree in Strategic Knowledge Management, specialising in work-based learning.
Dr John Wilson
Independent Consultant and Researcher
John P. Wilson is an independent consultant and researcher with wide experience of change in both the academic and private sectors. He has worked as a consultant with a wide range of organisations and has spent two years working in Sweden, and four years in Saudi Arabia for an oil company. He has directed an MEd in Training and Development which ran in the UK, Ireland and Singapore.
John was previously the HEIF (Higher Education Innovation Fund) Programme Manager for Continuing Professional Development at the University of Oxford, supporting existing qualification and short courses, as well as developing new programmes which encourage knowledge transfer between the University and external organisations.
He has published widely and has edited International Human Resource Development: Learning, Education and Training for Individuals and Organizations, compiled the Routledge Encyclopaedia of UK Education, Training and Employment, and authored, Dream: Your Life, Your Future.
John is a member of the British Standards Institute Knowledge Management Systems Committee which is contributing to the development of ISO knowledge management standards.
Books written/edited by Dr John Wilson:
- Experiential Learning: A Handbook for Education, Training and Coaching, 3rd edition. London, Kogan Page. Beard, C. M. and Wilson, J. P. (2013)
- International Human Resource Development: Learning, Education and Training for Individuals and Organizations London: Kogan Page. Wilson, J. P. (2012)
- The Routledge Encyclopaedia of UK Education, Training and Employment. Milton Park: Routledge Falmer. Wilson, J. P. (2010).
- The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres. London: Kogan Page. Wilson, J. P. (2009).
If you would like to discuss your application or any part of the application process before applying for this Successful Change Management course, please contact:
Tel: +44 (0)1865 286958
Level and demands
Engineers, scientists, managers and other staff from all sectors who are responsible for, or involved in, managing change from small scale interventions to large scale restructuring.
Previous course attendees have come from:
BP, Esso Serve Europe Ltd, Intel Corporation (UK) Ltd, Arthur D. Little, Nextel Communications, Strata Health Solutions, ADVA Optical Networking Ltd, LSBU, Merck Speciality Chemicals Ltd, The Moser Group, SNC Pipeline Group, Analog Devices, Margalla Technology, University of Luxembourg, Wipro Technologies, QinetiQ, McDonald Restaurants Ltd, Techrem Limited, Sprint Communications, Whirlpool/Polar S.A, ACWA Power Projects, University of Cambridge, ZTE Corporation, Positive Financial Services, Ipsen Pharmaceutical Limited, Mentor Graphics UK Ltd, Oxford Immunotec, Glasgow Caledonian University, ATOS Origin Netherlands, Colgate Palmolive, GlaxoSmithKline and more.
Terms and conditions
Terms and conditions for applicants and students on this course
Sources of funding
Information on financial support